Shopping Information

How long does it take for my order to reach me?

During non-peak periods, your order will be delivered within 3 to 5 working days. In the event of high-volume orders, please expect delivery within a week or 2 weeks from the date of purchase.

Where do you deliver to and what are the delivery charges?

Applicable to orders and deliveries within Pakistan Only.

Delivery Charges are as follow:

  • Product Weight: Less than 5kg Rs. 200 to 300
  • Product Weight 5kg or more: Rs. 500 to 1000 as per Product Dimension.
  • Order Value more than Rs. 10000 cannot be delivered on COD (Cash on Delivery) Basis. For that order customer will pay all Amount in Advance on given Bank Account Number by MSP before shipping.
What types of medical supplies and equipment do you offer?

We offer a wide range of medical supplies and equipment, including, but not limited to, hospital beds, wheelchairs, mobility aids, oxygen therapy and respiratory equipment, wound care products, incontinence products, and diagnostic tools.

Can I purchase medical supplies and equipment without a prescription?

Some of our products can be purchased without a prescription, while others may require a prescription from a healthcare professional. Please check the individual product pages for more information.

Are your products FDA-approved?

Yes, all of our medical supplies and equipment are FDA-approved and meet the highest quality and safety standards.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number that can be used to track the status of your delivery.

What if I have a problem with my order?

If you encounter any problems with your order, please contact our customer service team immediately. We will make every effort to resolve any issues and ensure your satisfaction.

How can I contact your customer service team?

You can contact our customer service team via phone or email. The contact information is provided on our website.

Do you offer product training and support?

We offer product training and support for healthcare professionals and caregivers. Please feel free to contact us for more information.

How do I know if a product is right for me?

If you are unsure about a product or have any questions, please do not hesitate to contact our customer service team. We will gladly provide you with more information and assist you in making an informed decision.

How do I know my personal and payment information is secure?

We utilize industry-standard encryption technology to safeguard the security of your personal and payment information. Your privacy and security are our utmost priorities.

Do you offer financing options?

Yes, we offer financing options through third-party providers. Please don’t hesitate to get in touch with us for more information.

How do I place an order?

You can place an order online through our website or by contacting our customer service team at the phone number provided on our website.

What are your shipping options?

We offer a variety of shipping options, including standard, expedited, and overnight shipping. Please refer to the individual product pages for more information.

What is your return policy?

We have a 30-day return policy for most of our products. For our complete return policy and instructions, please visit our website.

Do you offer a warranty on your products?

Most of our products come with a manufacturer’s warranty. For more information, please refer to the individual product pages.